Today, we are excited to announce the expansion of Copilot for Microsoft 365 with the general availability of new offerings for sales, services, and education—providing new ways for customers and partners to embrace AI to achieve their goals and significantly enhance how they work.  


Copilot for Sales is an AI assistant for sales professionals that brings together the power of generative AI through Copilot for Microsoft 365, Copilot Studio, and data from any CRM system to accelerate productivity, keep data fresh, unlock seller-specific insights, and help sellers personalize customer interactions – all leading to closure of more deals.  


Copilot for Service modernizes existing service solutions with generative AI to enhance customer experiences and boost agent productivity. It infuses AI into the contact center to accelerate time to production with point-and-click setup, direct access within major service vendors (including Salesforce, ServiceNow, and Zendesk), and connection to public websites, SharePoint, knowledgebase articles, and offline files. Agents can ask questions in natural language and answers are delivered in the tools they use every day—Outlook, Teams, Word, and others.  


Learn more about Copilot for Sales and Copilot for Service announcements. 


In addition, Copilot for Microsoft 365 is now also generally available for education customers to purchase for their faculty users through the Cloud Solution Provider (CSP) program.   



Additional opportunities for all partners