We have exciting news! The New Commerce Experience (NCE) now supports the ability to acquire toll-free numbers for Microsoft Teams. Previously, customers would need to subscribe to Communication Credits to be able to acquire toll-free numbers for Audio Conferencing, auto attendant and call queue capabilities available with Microsoft Teams Phone. The requirement for Communication Credits had blocked customers on NCE from acquiring toll-free numbers.

Please see the following guidance on how to acquire toll-free numbers on NCE. For customers who are moving from legacy (Communication Credits) to NCE or have already moved from legacy to NCE, partners will need to follow the steps below to ensure pay-as-you-go for toll-free numbers is set up correctly:

  • Confirm that pay-as-you-go has been set up for the customer’s subscription:
  • Disable “Auto-recharge” for Communication Credits (if currently or previously on legacy)
    • If the Communications Credit balance is zero, and telco pay-as-you-go has been configured for the customer by the CSP, then the commerce system will automatically move the customer to postpaid and the new meter will be validated.
    • If the customer has a positive balance for Communications Credits, the commerce tool will be able to automatically identify this, and the remaining Communication Credits will be used for billing until the remaining balance is drained.

Important note: Most customers have the “Auto-recharge” flag enabled within their account which will automatically refill their Communications Credit balance to whatever threshold level they configured it. You will need to disable this option if they wish to utilize the consumption meter; otherwise, the Communications Credit balance will indefinitely refill itself and the commerce system won’t switch to the post-pay mechanism. See screenshots below for how to disable Auto-recharge.




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