As Microsoft works to enable AI at the enterprise level, our focus is on building sophisticated productivity tools that integrate with our ecosystem of partners. For example, during last year’s Microsoft Ignite conference, we provided an early preview of how ServiceNow’s integration with Microsoft Copilot would bring generative AI capabilities to IT and employee experiences. I recently had the pleasure of joining ServiceNow’s President and Chief Operating Officer CJ Desai on stage at the company’s marquee event, Knowledge 2024 in Las Vegas, to unveil three compelling scenarios that fulfill the promise of Copilot and Now Assist, ServiceNow’s generative AI experience.
Now Assist AI delivers direct, relevant, and conversational responses to employee requests, and connects exchanges to AI-powered workflows on ServiceNow’s platform to take actions on behalf of the employee. I’ll share more on how we’ve integrated Copilot and Now Assist to supercharge the workforce using the scenarios from Knowledge 2024, but first let’s discuss the extensibility model used by ServiceNow for the integration.
There are various ways to extend Copilot, which provide the starting point for partners looking to harness AI and bring Copilot capabilities to your apps. We are also working on a new approach to extensibility that makes it possible for independent software vendors (ISVs) to bring their own generative AI technologies into Copilot experiences and hand off users to their own third-party copilots, ensuring user experiences and workflows are streamlined. ServiceNow is taking advantage of this new option by allowing users to execute ServiceNow workflows via Now Assist to improve employee productivity and deliver an improved experience.